Refund Policy

For Accessories (outfit and case, etc.) :

To begin a return your item, please contact us : support@chiimart.com

Please read the following guidelines to understand our return process:

We have a 20-day return policy, which means you have 20 days after the original purchase date to request a return/refund/exchange. Please ensure that you contact us via email within 14 days of receipt.

To be eligible for a return, your item must be in the same condition that you received it, unopened, undamaged, and in its original packaging. Please ensure you use the original packaging to safely pack and return the parcel to us. 

We are pleased to offer refunds on all items, excluding any item that is sold as a blind box item.

Please provide the reason for the request for refund when you contact us.

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For Blind Box (Labubu and Crybaby) :

In order to maintain the integrity of the mystery box (blind box), Please kindly understand that we don't accept exchanges / returns / refund unless the item is severely damaged by non-human factors. Once buyer ordered, buyer agree to our refund policy.

We as a reseller, will professionally choose our product resource to make sure the authenticity, and we will carefully inspect for the product defect before shipping if it is non blind box. But we are not responsible for the product original defect, which includes:
-       Repeat design in whole set
-       Original quality issue by official brand
-       Misprinted
-       Others

Also, we will make sure to use the hardest carton box to pack and protect the product. However,  there is a lot of unknown factors in international shipping, we don't accept compensation or refund for the damaged original box.

Before you open the package from us, please record the entire unboxing process video in one take (no edited), in case of any aftersale issues. We don't accept any aftersale issue without an unboxing video.

The final right of interpretation belongs to our company (Chiimart)

You can always contact us for any question at support@chiimart.com.